How long will it take for my order to reach me?
How much does delivery cost?
Do you offer express delivery for urgent orders?
Can I arrange self-collection?
If I am not satisfied with an item, can I return it for a refund?
What are the payment options?
Singapore By PayNow / PayLah , Direct Bank Transfer
Rest of the WorldBy Paypal. Full payment is required prior to delivery or self-collection.
How do I know that my order is being processed?
A confirmation email will be sent to you within 1 working day which contains your order details. Delivery / Collection details will be advised accordingly in a separate email.
What if I have not received any order confirmation?
Please email us at sales@staging2.tecomart.co or call us @ 62983536.
Is it possible to make changes to an already submitted order?
Yes, contact us as soon as possible within the day of your order. Delivery dates are subjected to change depending on when and what changes were made
What is your refund / exchange policy?
We are not able to accept refunds.All exchange requests have to be made within 3 working days from the date of delivery. However, not all exchange requests may be allowed.
Do I have to pay GST?
GST is only applicable for local (Singapore) transactions.
Are the listed prices inclusive of GST?
No. The listed prices DO NOT include GST.
I am unable to purchase certain items. Why is this so?
This is applicable to certain communication equipment due regulations imposed by IMDA. Kindly contact us for more information.
How can I track my order(s)?
When your order is confirmed with us, it will move through our system and to the warehouse dispatch to be processed.
Once our warehouse team has picked your order and organized the dispatch, you will receive an automatic email from the freight provider your shipment is booked with. This email will contain your tracking link and tracking number.
The tracking link won’t show tracking information until your goods have been collected by the courier. This should usually be the same day. Please be aware that you may not see tracking progress until 24 hours of you receiving the automatic email.
If there is still no tracking progress showing after 24 hours of you receiving your tracking link, please email: sales@staging2.tecomart.co quoting your Sales order or Invoice number if possible.
My item has been lost or damaged during transit. What should I do?
All items shipped out will be insured regardless of value. In the event of damage, please notify your delivery driver upon receipt, ensuring they record it then contact us within 24 hours of delivery.
We will need a description of the damages and pictures of the damaged items/packaging. Our team will make the necessary arrangements to send a replacement as soon as possible (depending on stock availability)
Please note: If the damages are not reported within 24 hours of delivery, you will be liable for the replacement costs.
Do the products you sell come with any warranty?
| ICOM | Export Models, no warranty provided |
| MOTOROLA | 24-Month warranty for transceivers, 12-Month warranty for accessories |
| RAYMARINE | 12-Month Warranty for equipment, No warranty for accessories |
| YAESU | Export Models, no warranty provided |
| WAMBLEE | 12-Month Warranty for equipment, No warranty for accessories |
| SAMYUNG | 12-Month Warranty for equipment, No warranty for accessories |
| FURUNO | 12-Month Warranty for equipment, No warranty for accessories |
| SIMRAD | 12-Month Warranty for equipment, No warranty for accessories |
| LOWRANCE | 12-Month Warranty for equipment, No warranty for accessories |
| STANDARD HORIZON | Export Models, no warranty provided |
| DIAMOND ANTENNA | Export Models, no warranty provided |
| SCAN ANTENNA | Export Models, no warranty provided |
| GARMIN | 12-Month Warranty for equipment, No warranty for accessories |
| KODEN | 12-Month Warranty for equipment, No warranty for accessories |
| Em-Trak | 12-Month Warranty for equipment, No warranty for accessories |
| SAILOR | 12-Month Warranty for equipment, No warranty for accessories |
| SHAKESPEARE | Export Models, no warranty provided |
| NASA MARINE | 12-Month Warranty for equipment, No warranty for accessories |
| MCMURDO | 12-Month Warranty for equipment, No warranty for accessories |
| AUTONAUTIC INSTRUMENTAL | 12-Month Warranty for equipment, No warranty for accessories |
| JOTRON | 12-Month Warranty for equipment, No warranty for accessories |
| AIRMAR | Export Models, no warranty provided |
| DAVID CLARK | Export Models, no warranty provided |
| JRC | 12-Month Warranty for equipment, No warranty for accessories |
| FUTURE OCEANS | 12-Month Warranty for equipment, No warranty for accessories |
How do I claim the warranty?
Do you offer discounts for large / wholesale orders?
Yes, please call or email us for enquiries
Are the online prices the same as your physical store?
No. Enjoy even more attractive prices and special deals when you shop at our online store.
Are the online stock levels the same as your physical store?
No. We do not have all the items available in the shop. Please pre-order.
How can I check my order history?
Login to “My Account” to check your account and order details.
Do you provide invoices?
Yes, we do upon delivery or self-collection.